Build the Call Centre your business needs with RAZ professional services.
Planning and implementation expertise to help you maximise return on investment (ROI) in your Contact centre as a Service (CCaaS) solution.
Interactive Voice Response (IVR) design
Expert services for the development of IVR, from the simplest systems to those with Natural Language Understanding (NLU) capabilities.
Contact center software
Customise every aspect of your RAZ CCaaS solution for your interaction needs, from agent console design to multi-channel handling strategy and reporting.
Bot design
ophisticated bot design services help you precisely define use cases and deploy the right level of automation capabilities for your business goals.
Systems integration
Services for smooth customer relationship management (CRM) system integration, including Salesforce and Pegasystems.
OUR DNA
Using RAZ Telecom Ltd professional services to maximise contact centre effectiveness
Connect with your customers with empathy. Offer exceptional experiences. Generate real return on investment..
Enterprise
Dynamic, global organisations turn to RAZ TELECOM for customer experience. Featuring the industry's best security, most deployment options and widest range of communication channels, we want to partner in your CX success.
Small business
Growing businesses need to think about today's needs and tomorrow's opportunities. Delight customers and meet your team's changing needs with seamless digital channels, remote work options and more.
Our main goal is to help our customers to focus on their core business and be part of their success.
Contact us
RAZ TELECOM Ltd
71-75 Shelton Street Covent Garden
London, WC2H 9JQ
UK
Tel: +44 20 3885 1443